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Originally Posted by BradKlafehn
I just got off the phone with the Norcold Service Center, and the rep. insists that there is no recall on the N300.3rh model, only a service bulletin. I, too, have had to repeatedly press the igniter for the indicator to move into the green area, and keep the pilot pressed for a minute in order for it to stay lit.
Was there a specific person you all talked to in Norcold who said there was a recall? This is about the fifth problem with our 2005TM that no one will take responsibility for. It's getting frustrating!
Thanks for any further information.
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There is a service bulletin, and if you take your TM to your dealer it should be repaired at no cost to you. It was free to me.
Maybe the difference is that a recall requires that all customers be contacted by the factory while a service bulletin just means there is a free fix available if you ask for it.
I don't really care about the legal definition of a recall versus a service bulletin. All I want is to have the fridge repaired at no cost to me. I was satisfied.