Quote:
Originally Posted by g87615
I agree with the dealer network. Our dealer (3 hrs away) quit selling Trailmanors this year and the next closest is a longer drive. I would like to see a support internet site that would have downloadable product documentation as well as orderable parts from Trailmanor. Trailmanor has always been responsive to my requests but being able to order parts without having to go through the dealer or even start the email trail with the factory would really be nice for us do-it-yourselfers........
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I would be inclined to believe that a dealer likes to make money off of service and parts, after the sale. I would think it might make it hard on Trailmanor (or any manufacturer) to go into what could be considered "direct competition" with their dealer network on this service and parts.
If you are a sales rep for TrailManor, how many dealers do you think you are going to be able to enlist, once you tell them that you will be selling direct to the customer (and maybe even undercut them on price).
I know that Tmanor does take care of their customers, and do sell them parts and service their trailers if necessary (basically as a last resort thing)........but if they started actually advertising it and make a factory parts order system as suggested.......I think they would also have to sell their trailers themself....as no independent dealer would touch them. Now, can you imagine the costs for Tmanor of setting up their own dealerships across the country, to just sell their own brand of trailers? It would be too much.
For all we know, Trailmanor may have had dealers quit them, because Tmanor does sell parts to their customers. The car manufacturers won't sell direct. You have to go thru their dealer network. If you are following the news, the car manufacturers are saying the exact opposite...that they have too many dealers in the network (saturation), and are cutting them back.
I think that Tmanor has to find a middle ground between their dealer network and their end customers....and try to keep them all happy........which is sorta what we got now.
Just my opinion, feel free to hate it.
