24" 2010 Major LEaks

A note on TM quality-while I can't speak to the leaks in the roofs in the Elkmonts-no doubt a real issue from what I can tell from this site; I have had virtually no problems at all with my 2009.5 model 2720 that I bought new in late 2008. I've used it a number of times and the only issue was a faulty electric element in my hot water heater that was fixed under warranty. Knock on wood....
I understand that consistency is the goal in the manufacture of any product and one does not want to be apart of the manufacture's "learning curve" in getting there, but all in all, my expereince is that TM makes above average quality trailers.
Good luck.

[scrubjaysnest]

Originally Posted by moaboy

A note on TM quality-............snip..............
I understand that consistency is the goal in the manufacture of any product and one does not want to be apart of the manufacture's "learning curve" in getting there, but all in all, my expereince is that TM makes above average quality trailers.
Good luck.

Tend to agree with this except I would say average for TM rather than above average but this can hard to determine sometimes as many things can be sub contracted out which can be a vendor rather then a TM problem. Roof leaks, wiring problems, or other assembly things that are done directly at the factory IMO are what make the TM average. We have owned Two TT's, 3 pup's and 1 motor home before the TM. The TM falls right in line with everything but the motor home which had no factory construction issues 21 years.

[cochise]

Originally Posted by scrubjaysnest

Tend to agree with this except I would say average for TM rather than above average but this can hard to determine sometimes as many things can be sub contracted out which can be a vendor rather then a TM problem. Roof leaks, wiring problems, or other assembly things that are done directly at the factory IMO are what make the TM average. We have owned Two TT's, 3 pup's and 1 motor home before the TM. The TM falls right in line with everything but the motor home which had no factory construction issues 21 years.

Although it is basically true what you state with regards to some items having been "farmed out", there is NO excuse for poor quality. Yes it may be that a vendor doesn't do the job right BUT I did not buy from the vendor, I bought from TM. So ultimately they are responsible for the product delivered. Not the vendor. TM should have tested the vendors product prior to using it in THEIR [TM's] product to ensure good quality. And with regards to roof leaks that is a design problem. And so is the wiring. One of these days I will relate the story of my Elkmont in deeper detail.

[scrubjaysnest]

Originally Posted by cochise

....................snip................ Yes it may be that a vendor doesn't do the job right BUT I did not buy from the vendor, I bought from TM. So ultimately they are responsible for the product delivered. Not the vendor. TM should have tested the vendors product prior to using it in THEIR [TM's] product to ensure good quality..................snip.................

This may be true but then my TM owners manual contains different vendor supplied items that TM doesn't warranty; the vendor does. I don't know the truth of the matter but I recently read where a RV maker was sued out of business because a vendor changed their process in making a supplied item to meet EPA requirements. The vendor didn't notify the RV maker of the changes. Something like this would require testing of every batch received from the vendor by the RV maker. Testing of that nature would make an over priced item even higher. In the case of our TM the wiring is in TM's control at the factory. But the TV antenna installation was done by the dealer and is out of TM's control; and yes to prevent leak problems at the TV antenna I have three choices, go back to the dealer, 1100 miles, take it to the factory, about 600 miles, or fix it myself. None of these are good choices for something that should have been done right in the first place.

[cochise]

Originally Posted by scrubjaysnest

This may be true but then my TM owners manual contains different vendor supplied items that TM doesn't warranty; the vendor does. I don't know the truth of the matter but I recently read where a RV maker was sued out of business because a vendor changed their process in making a supplied item to meet EPA requirements. The vendor didn't notify the RV maker of the changes. Something like this would require testing of every batch received from the vendor by the RV maker. Testing of that nature would make an over priced item even higher. In the case of our TM the wiring is in TM's control at the factory. But the TV antenna installation was done by the dealer and is out of TM's control; and yes to prevent leak problems at the TV antenna I have three choices, go back to the dealer, 1100 miles, take it to the factory, about 600 miles, or fix it myself. None of these are good choices for something that should have been done right in the first place.

I agree with you pricipally......BUT go take a look at the Magnuson-Moss Warranty Act(15 U.S.C. § 2301 et seq.)It's all spelled out there. Very simple and very straight forward. And it is not a new law, it goes back to 1975. Amazingly few people know about it.

Magnuson-Moss Warranty Act worked for us!!!