Problems with Parts Department

I've been trying to contact the parts department at TM for two days. I've left 3 or 4 messages with no return calls. Has anyone else had problems getting their attention?

Phil

The last time I ordered a part I used the parts message link that was on their website and followed up a week later with an email to [email protected] Adam told me to email him directly as he is often not at his desk to answer the phone. Two weeks later the part was dropped off at my door. I never did receive notification of shipment or any type of heads up. In the past I have gotten an email from Adam letting me know the part ordered was on the way. I did not bother to call this time to check as the part was not expensive and could be purchased from other places if needed. This was my third parts purchase from TrailManor and I must say that it does seem to take a bit of encouragement to get parts sometimes. I have decided that if the next part I need is not TrailManor specific I will order it from someplace else. Perhaps this is TM's way of getting us to get the parts from the dealer? Try an email to Adam. Good Luck!

I sent an e-mail to their parts department about two days ago...no reply. Maybe I'll try sending a note to Adam directly.

[B_and_D]

As someone who has to answer the phone a lot at work, I appreciate email messages with specific requests and instructions rather than phone messages. I've been so busy lately that I have had to have all of my phone calls directed into my message system so that I can get my job done. I just don't have time to chat with people right now.

Email gives me a quick and easy way to reply to people without having to try to call them, over and over again, with no answering machine, kids answering the phone, or receiving a fax tone, etc. As far as I'm concerned, if you don't have email, you're in the stone age along with the Flintstones. Email gets my first response during the workday.

I'd email Adam directly and try to tell him what it is that you want. I've always found him to be very responsive to my emails, unless he's on vacation (we all need those) (and I need one very badly, I guess you can tell).

[grill-n-go]

Originally Posted by B_and_D

As someone who has to answer the phone a lot at work, I appreciate email messages with specific requests and instructions rather than phone messages. I've been so busy lately that I have had to have all of my phone calls directed into my message system so that I can get my job done. I just don't have time to chat with people right now.

Email gives me a quick and easy way to reply to people without having to try to call them, over and over again, with no answering machine, kids answering the phone, or receiving a fax tone, etc. As far as I'm concerned, if you don't have email, you're in the stone age along with the Flintstones. Email gets my first response during the workday.

I'd email Adam directly and try to tell him what it is that you want. I've always found him to be very responsive to my emails, unless he's on vacation (we all need those) (and I need one very badly, I guess you can tell).

Isn't it great? Your productivity is 10X what it was 20 Yrs ago.

[B_and_D]

Originally Posted by grill-n-go

Isn't it great? Your productivity is 10X what it was 20 Yrs ago.

Don't get me wrong, I do enjoy talking to my clients, but some of them are fairly chatty (which I usually like) and I just don't have time right now. Plus, it totally breaks up my concentration when I'm working on something particularly challenging to put down what I'm doing and focus on something else that I haven't looked at in a while.

One of our two administrative ladies came down with a suspected case of MSRA; we won't know if it's really that until tomorrow when the lab results come back. We had to send her home in case of possible contamination (a couple of the people at work are diabetic), and that really hurts when you've got a small office like ours.

I received a call from Adam today who left me a message to send him an email, which I promptly did. I had a list of parts that Ed had given me parts #'s for and a couple other items that I didn't. I told him to email with a price and I'd call with a CC#. I'll keep everyone posted on my progress. I know they're a small company.

Phil

PS Adam's email address is: [email protected]

Originally Posted by P and B

I received a call from Adam today who left me a message to send him an email, which I promptly did. I had a list of parts that Ed had given me parts #'s for and a couple other items that I didn't. I told him to email with a price and I'd call with a CC#. I'll keep everyone posted on my progress. I know they're a small company.

Phil

PS Adam's email address is: [email protected]

The last time I ordered any parts from the TM Factory, they did not have credit card charge systems in place. I was told to send them a personal check for my parts. It may be best for you to phone again and ask for the prices of the parts and shipping charge. Then mail them a letter with a list of your desired parts and a check for the total amount. As I recall, there was at least one order in which they could not provide me with the shipping charge during the initial phone conversation. I received a supplemental bill for the shipping when the parts arrived and sent them a second check later.

I need a few items, shower curtains etc. I sent Adam and e-mail and got a quick response. He said when I get the parts they will send an invoice then I pay by check.

Originally Posted by cmc211

I need a few items, shower curtains etc. I sent Adam and e-mail and got a quick response. He said when I get the parts they will send an invoice then I pay by check.

I have had good luck with Adam, also. I call him up, and if it goes to voice mail, he will usually call back within a day or so. He has answered my emails within a day or so, also. I usually recieve my order within a week, and immediately send a check back to them. I don't know what is happening now, unless it is just the beginning of camping season rush......I usually order things in the off season.

Chap