TM Parts Department

[jquarles]

Anyone else having problems with parts department?

I was probably the last person to get service from the old Nebraska facility and owners. Worst $3000 spent in refurbishment. Broke more things than they fixed. So I waited for the transition to the new team in South Dakota before buying parts.

Last month I ordered parts. I've gotten wrong parts. I have called the parts department every day for over two weeks to get the issue resolved. No one picks up and no one calls back. For a while, their voicemail box was full and you couldn't leave a message. I called the main office last week and they said they could do nothing and to call the parts department again since they are located in a different area. Today I called the office again and they said they'd relay a message. The front office then called me back 5 minutes later and said parts department called me and I didn't answer. I sent him a screen shot of my phone showing that I never received a call. He said to call the parts department guy's cell phone (he gave me the number). It gets routed to the same voicemail box. I let the front office guy know that it just gets routed to voicemail too. His response "Well then he's probably on another call". That's it.

FYI all, if I do get the correct parts, I will fix my trailer and put it up for sale here. If anyone wants the biggest, baddest TM they made, the 3326. Let me know.

Apologize for the rant, but if you been through what I did in Nebraska with TM. You'd understand

john