Norcold Refrigerator recall (model N300.3rh)

I just got off the phone with the Norcold Service Center, and the rep. insists that there is no recall on the N300.3rh model, only a service bulletin. I, too, have had to repeatedly press the igniter for the indicator to move into the green area, and keep the pilot pressed for a minute in order for it to stay lit.

Was there a specific person you all talked to in Norcold who said there was a recall? This is about the fifth problem with our 2005TM that no one will take responsibility for. It's getting frustrating!

Thanks for any further information.