Site Team
Join Date: Feb 2003
Location: The mountains of Scottsdale, AZ, and the beaches of Maine
Posts: 10,222
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Re: Replacing brake magnets
I have just concluded a bad experience with TM brakes and Dexter Axle, the manufacturer of the axle/brake assembly. On about May 20, I was coming down a beautiful but very steep, switchback-y road in Arizona (rte 191, the Coronado highway, much of which is posted at 10 mph). About 1/3 of the way down, I felt that something was not right with the brakes, pulled over, and found that the tow vehicle brakes and the TM right brake were quite warm, as expected, but the TM left brake was cool. My controller, a Jordan Ultima 2020, measures and displays actual brake current, and it showed a max current of about 3 amps, rather than the expected 6 amps. Apparently one brake was disconnected or bad.
We limped slowly but safely back to Scottsdale, our base of ops. Once in the garage, I crawled under the trailer, disconnected the wires right at both brakes, and measured the magnet resistance with a digital voltmeter. The right brake measured about 4 ohms, as expected, but the left brake magnet was open circuit.
I called Dexter Axle, and they authorized a warranty repair. I made an appointment with East Valley RV Specialists, a large and reputable service shop, and approved by Dexter. I took the TM in, and they confirmed that the left magnet was open. They also found that the right magnet was badly worn, presumably from the added load of trying to do the entire braking job, and from the asymmetrical braking arrangement. Beyond that, they found that one grease seal was leaking, and both bearings were less than half loaded with grease. I called Dexter again, the East Valley repair manager explained to the warranty rep what they had found, and Dexter agreed to pay for repairs to both wheels. The job was done, I paid $316 to East Valley, and sent a copy of the invoice, along with the old magnets, to Dexter as requested.
Two weeks later, I got a letter from Dexter denying payment. The magnets were perfectly good, they said, and should not have been replaced. Now remember, both East Valley and I had measured the left magnet and found it to be open, and both of us had viewed the extreme wear on the right magnet. But Dexter, having guaranteed reimbursement, unilaterally reneged on the agreement, leaving me holding the bag.
I called Dexter and expressed my displeasure, and they told me that not only were the magnets good, but the failure was my fault because I hadn't had the brakes adjusted on the prescribed schedule! I'm not sure how this can hurt magnets, but they insist it is so.
After a half hour of arguing, Dexter finally agreed to pay half the bill for "customer relations", but I am still left with the other half - and a very bad taste in my mouth.
Lessons learned? First, the brakes do require manual adjustment, as Oilspot noted. The schedule says it should be done after the first 200 miles, and every 3000 miles thereafter. Do it, because Dexter will ask.
Second, beware of telephone authorizations. Dexter, in fact, offered to pay East Valley directly, which would have gotten me out of the loop and prevented this problem. However, East Valley declined to accept Dexter's promise, and required me to pay on the spot. Did they know something I didn't know? I don't know, but I have asked them. And I don't have Dexter's check yet. Will this be another "agreement" that falls apart? Stay tuned.
Bill
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